FAQ
Q.1: Where is Mumma's Choice located?
Mumma's Choice is in Mumbai,
Maharashtra:
Address: Shop Number 4, Hanjar Nagar, Jijamata Chowk, Pump House,
Andheri East, Mumbai - 400093.
Mobile: 9321113204
Q.2 : What are the shop timings?
Open daily from 10:00 AM to 9:00 PM. On Mondays, the store closes for
half the day and reopens at 4:00 PM.
Q.3: Does Mumma's Choice open every day?
Yes, except for Mondays when it operates for
half the day.
Q.4: What payment methods are accepted?
All forms of payments including cash,
online payments, credit/debit cards, and UPI.
Q.5: Is cash on delivery (COD) available?
No, all orders must be prepaid; COD is not offered.
Q.7: How can I track my order?
Use the tracking ID from your order panel or the tracking link sent via
SMS, email, or WhatsApp.
Q.8: Does Mumma's Choice shipinternationally?
Currently, only within India, but international shipping is being
explored.
Q.9: What should I do if I receive a damaged item?
Report the issue promptly and provide an unboxing video for a smoother
exchange process.
Q.10: How do I contact customer support?
Reach out via phone, WhatsApp, Instagram, or Telegram for assistance.
Q.11: What types of products are offered?
A:
Mumma's Choice offers a diverse range of products more than 22+ categories,
with over 2000+ products available. Our categories include:
1. Household and Plastic Products
2. Ceramic
3. Footwear
4. Glassware
5. Kids Toys
6. Kitchenware
7. Hygienic and Cleaning Products
8. Wall Clocks and Hand Watches
9. Murti and Photo Frames
10. Handloom and Handcraft
11. Imported Items & Trending Items
12.
Steel and Other Utensils
13. Electronic and Other Gadgets
14. Gifts and Novelty Decorations
15. Cloth and Fashion
16. Men's and Women's Accessories
17. Cooling and Stationery Products
18. Soft Toys
19. Copper Items
20. Seasonal and Occasional Products
Q.12: Can I cancel my order after placing it with Mumma's Choice?
Yes, contact customer service as soon as possible to process your
cancellation.
Q.13: Do you offer gift wrapping services?
Yes, gift wrapping is available for ₹10 per piece.
Q.14: Is there a loyalty program?
Currently, there isn’t a loyalty program, but discount coupon codes are
available.
Q.15: How do I use a discount code at Mumma's Choice?
Enter your coupon code during the payment process at checkout.
Q.16: What if my payment fails when shopping at Mumma's Choice?
A refund will be processed within 5 to 7 working days.
Q.17: Are there shipping charges?
Yes, ₹80 for orders below ₹499 and ₹150 for orders above ₹499.
Q.18: Can I change my shipping address after placing an order?
Yes, as long as the order hasn't been dispatched.
Q.19: What happens if I miss my deliveryfrom Mumma's Choice?
The delivery partner will attempt delivery up to 3 times. RTO charges will be the customer’s responsibility.
Q.20: How can I navigate to your location?
(https://g.co/kgs/HBXnBgC) for navigation. Use this [Google Maps link]
Q.21: Does Mumma's Choice provide products at wholesale rates or retail rates?
Yes, competitive pricing is available for both wholesale and retail.
Q.22: I have a big event/function or need return gifts/birthday gifts at my house. Does Mumma's Choice provide customization, gift packaging, or personalized gifting options?
Yes, customization and gift packaging options are available for events.
Q.23: Are your products Made in India?
Yes, we offer primarily Made in India products but may provide imported options for trending items.
Q.24: Can Mumma's Choice arrange a product on demandif I can't find it listed on the website?
Yes, submit your request via the "I Request" tab on the website or contact our team for assistance.